We are always interested to hear any complaints or comments you may have so that we can act on them and improve the service we give. A leaflet outlining our complaints procedure in detail is available from staff and to download below. The complaints procedure should ensure all complaints are dealt with swiftly and fairly and hopefully to the satisfaction of all concerned.
We also welcome suggestions and complimentary comments! Please address these to the Practice Manager.
If you have a complaint or concern about the service you have received from the doctors or any of the staff working in this practice, please let us know. We operate a practice complaints procedure as part of a NHS system for dealing with complaints. Our complaints system meets national criteria and Fiona Francis (Practice Manager) is the complaints manager. She will explain the complaints procedure to you and will make sure that your concerns are dealt with promptly. It will be a great help if you are as specific as possible about your complaint.
Please download our Complaints Leaflet